Returns Policy

We want all our customers to receive high-quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. Please include as many details as possible in your email including your order number as well as a picture if there is something wrong with a product. Please make sure you inspect the packages upon receipt and only sign for goods that have arrived without damages.

If you are not completely satisfied with your product, simply return the unused product(s) in its original sealed packaging within 14 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased the product, but not the original freight. Custom made sale items cannot be returned. 

All products must be returned in their original packaging with all enclosed documentation, the original packaging must be sealed and the product should not be damaged. This also applies to the product. If this is not the case, then the amount will not be refunded. 

Postal costs for returns must be paid by the customer. The products are your responsibility until they return to our warehouse. Please ensure that you pack the return safely to prevent any damage to the products or packaging.

How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details, we will not be able to process your refund. Furthermore, please include a detailed description of the problem if you have a claim.

Our return address is:

Schat-Kamer
Bijenkorf 66
6961 PB Eerbeek
the Netherlands

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund.

Disclaimer
Schat-Kamer strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither Shcta-Kamer, nor any employee or representative of Schat-Kamer will be liable for damages arising from the use of this website or the products sold here.

Applicable Law
Any dispute arising between a customer and Schat-Kamer will be settled in accordance with Dutch Legislation. Venue is the court of Rotterdam. European customers: You may file your complaint online using the European Online Dispute Resolution, which can be used to try to reach an out-of-court settlement: http://ec.europa.eu/consumers/odr/.